Algemene voorwaarden

Algemene voorwaarden EscapeCafé@Hilversum BV

In these general terms and conditions the following definitions apply:
a. EscapeCafé@Hilversum BV located at Spuisteeg 3A, 1211 EH Hilversum Chamber of Commerce number 91336287. www.escapecafehilversum.nl / info@escapecafehilversum.nl
b. Customer: the natural person or legal entity who enters into the agreement with EscapeCafé@Hilversum BV or who has made a booking via www.escapecafehilversum.nl
c. Participant: every person who participates in the game at the location of EscapeCafé@Hilversum BV.
This document contains the general terms and conditions that apply to participants of the activities of EscapeCafé@Hilversum BV, but also to the customer who makes the booking via our website. By placing a booking via the EscapeCafé@Hilversum BV website you agree to these general terms and conditions.

Playing our escape room
EscapeCafé@Hilversum BV organizes the Escape Room activity, where groups of at least two (2) to six (6) people are "locked" in a room. The goal is to escape within 75 minutes by solving various riddles, puzzles and clues.

Participation in the game
The game is open to participants from 16 years old. Groups of two (2) to six (6) people can participate. No exceptions will be made, we reserve the right not to admit participants if they are not of the required age.

For your safety
The group is "locked" in the room at the start of the game, with the door behind them locked with an electromagnetic lock. In case of emergency, emergency buttons have been installed in the escape room, with which the doors can be opened immediately. During the game the room is monitored via cameras and there is a microphone available for listening purposes. This enables us to intervene immediately or open the door in the event of an emergency. In addition, the escape room is equipped with emergency lighting for the safety of all participants.

Drink and drugs
The use of drugs and alcohol is strictly prohibited at EscapeCafé@Hilversum BV. If drug or alcohol use is suspected, the staff reserves the right to refuse admission to the game and to remove the person from the premises. Participants must be sober while playing the escape room. If the staff of EscapeCafé@Hilversum BV believes that a participant is under the influence, they reserve the right to not allow the person to participate and to remove them from the building.
Food and drinks
Drinks and small snacks are sold at EscapeCafé@Hilversum BV, so it is not permitted to bring and consume your own drinks.

To book
Reservations are required and can only be made via our website. A reservation must be made for the exact number of people participating in the game. The minimum number of participants is two (2) and the maximum is six (6) people per game. For larger groups it is necessary to contact EscapeCafé@Hilversum BV via the website. Exceptions to this rule are not made.

Start time
The time stated in your booking confirmation is the start time of the game. We kindly ask you to arrive at least ten (10) minutes in advance for a short introduction. If you arrive late, participation in the game can no longer be guaranteed. In the event of a delay, EscapeCafé@Hilversum BV reserves the right to charge or retain the full group rate. This rule also applies if participants do not show up.
Payment
Full payment must be made upon reservation. Prices on the EscapeCafé@Hilversum BV website include 9% VAT.

Change or cancel
Changing or canceling your reservation by the customer or participant can be done free of charge up to 72 hours (3 days) before the reserved game.
If you cancel/change within 72 hours (3 days) of your planned escape, the full amount will be charged.
In the event that EscapeCafé@Hilversum BV has to close unexpectedly due to force majeure, such as a global virus, your booking will be converted into a voucher or relocation. Refunds of the booking are not possible, but you will be given the option to move your booking.

Liability
EscapeCafé@Hilversum BV is not liable for theft and/or damage to personal property. In the reception area there is an opportunity to leave bags, coats and other valuables. The use of personal belongings during the game is not permitted; these must be stored safely in a locked safe during the game. After the game you can open the safe again and collect your personal belongings. EscapeCafé@Hilversum BV cannot be held responsible for injuries to you or your fellow players over which we have no control. During the game you are expected to treat our property with respect and not use excessive force.

Own risk
While searching the room, decorative elements can be removed or moved, rooms opened and switches turned. This means there is a minimal risk of injury that cannot be completely excluded. Participation in our gaming activities is always at your own risk. Any physical injury or damage to clothing incurred during a visit to or playing an escape room at EscapeCafé@Hilversum BV cannot be recovered from the company. This is because we have no control over your movements or movements in or through the room. We would like to point out that you always have the option to come and view the room on another day, but please note that this may reduce the element of surprise.
Directions
All instructions and directions from staff must be followed by all participants at all times. The staff of EscapeCafé@Hilversum BV reserves the right to remove participants from the building if these instructions are not adhered to. In case of deletion you will not receive a refund of the amount paid.

Injury
EscapeCafé@Hilversum BV reserves the right to recover any damage to its property from the person responsible. This also includes cases of misuse of the fire alarm and damage to fire prevention equipment. In case of theft, the police will be contacted.